Refund policy

Refund policy

Refund & Replacement Policy

At Seamoss Paradise, we are committed to providing you with the highest quality products. Due to the consumable and perishable nature of many of our items, our policy focuses on replacements for issues and no returns or exchanges.

1. Our Commitment: Replacements Only

Sea Moss Gel, Perishable Items, and Supplements: We do not accept returns or offer exchanges on any of our products, as they are either perishable or for consumption.

  • Replacements (Reships) are offered for:

    • Products that arrive damaged, broken, or spilled.

    • Products that are spoiled upon arrival.

    • Incorrect items were sent by our error.

2. Reporting a Problem (Time Limit)

  • You must report any issues (damage, spoilage, or breakage) with your order within three (5) days of the delivery date.

  • Required Documentation: To receive a replacement or refund, you must send a clear photo(s) of the damaged, spoiled, or broken product, including the packaging, to goldenjamaicanseamoss@gmail.com with your order number.

3. Refunds and Shipping Fees

In the event your claim is approved for a refund instead of a replacement:

  • Shipping Fees are Non-Refundable: Any initial shipping costs paid at the time of purchase are non-refundable and will be deducted from your total refund amount.

4. Incorrect Shipping Address

Customer Responsibility: If a customer provides an incorrect or incomplete shipping address, the customer is responsible for the loss. [Your Business Name] will not issue a refund or reship the order free of charge.

  • We encourage all customers to double-check their shipping information before placing an order.

5. Exchanges

We do not offer product exchanges. Our policy is strictly limited to replacements for damaged or defective items as outlined above.